This bespoke training program is designed to understand how to effectively manage and resolve conflicts is essential in both personal and professional settings.

 

What is Conflict Management?

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Conflict management is essential in creating a harmonious and productive work environment. It involves effectively addressing and defusing conflicts that may arise among employees, between employees and customers, or with members of the public. By providing bespoke conflict management training, individuals can develop the skills necessary to handle conflicts in a professional and constructive manner.

 

This bespoke training program is tailored to meet the specific needs of learners within the workplace, particularly those in customer-facing roles who regularly interact with service users and the public. The goal is to equip employees with the knowledge and techniques to manage conflicts effectively, de-escalate tense situations, and find mutually beneficial resolutions.

 

Audience: Anyone over 16 years of age.

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Location: Gibraltar.

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Duration: 1 or 2 full days. This training can also be tailored to meet any organisations specific needs.

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Topics: The following topics as shown below are covered during this training program. 

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• Understanding Conflict: Providing an overview of conflict, its causes, and the different types of conflicts that can arise in personal and professional settings.

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• Conflict Resolution Styles: Different conflict resolution styles, such as collaboration, compromise, accommodation, avoidance, and competition, and help them understand when and how to apply each style effectively.

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• Active Listening and Effective Communication: The importance of active listening and effective communication skills in conflict management, including techniques for active listening, non-verbal communication, and assertive communication.

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• Emotional Intelligence: The concept of emotional intelligence and its role in managing conflicts, including self-awareness, self-regulation, empathy, and effective relationship management.

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• Conflict Assessment and Analysis: How to assess and analyse conflicts, including identifying the underlying issues, interests, and needs of all parties involved.

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• Negotiation and Mediation Techniques: Negotiation and mediation techniques, including problem-solving, finding common ground, facilitating communication, and reaching mutually beneficial agreements.

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• Anger and Stress Management: Strategies for managing anger and stress in conflict situations, including relaxation techniques, emotional regulation, and self-care practices.

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• Cultural Sensitivity and Diversity: The importance of cultural sensitivity and diversity in conflict management and provide guidance on how to navigate cultural differences and avoid misunderstandings.

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• De-escalation Techniques: De-escalation techniques to defuse tense situations and prevent conflicts from escalating further, including active listening, empathy, and effective communication.

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• Conflict Management in the Workplace: Address specific challenges and strategies for managing conflicts in the workplace, including dealing with difficult colleagues, managing power dynamics, and promoting a positive work environment.

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Please let me know if you have any queries regarding Conflict Management training that I can offer, and I'll be happy to provide more detailed guidance and support