This bespoke training program is designed to provide a wide range of door supervision topics, including conflict management, customer service, legal responsibilities, emergency procedures, and more. Whether you are an individual seeking to enter the door supervision industry or a company looking to train your security personnel, this tailored program will equip you with the knowledge and skills to effectively handle security challenges and ensure the safety of your premises whilst working as a door supervisor.

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Audience: Anyone over 18 years of age. 

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Duration: 4 full days. 

 

Topics: The following topics as shown below are covered during this training program.

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• Roles and Responsibilities: The roles and responsibilities of a door supervisor, including crowd management, access control, conflict resolution, and emergency response.

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• Legal and Regulatory Requirements: Relevant licensing requirements and legal obligations associated with door supervision, including understanding the laws and regulations governing the industry.

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• Customer Service Skills: The importance of delivering excellent customer service to patrons, including effective communication, conflict resolution, and handling difficult situations with professionalism and empathy.

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• Risk Assessment and Threat Analysis: Conducting risk assessments and threat analysis to identify potential risks and vulnerabilities at the entrance points and develop appropriate security measures.

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• Access Control: How to effectively control access to venues, including checking identification, verifying age restrictions, and managing guest lists or ticketing systems.

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• Searching Techniques: Proper searching techniques to ensure the safety of patrons and prevent the entry of prohibited items into the venue, while respecting privacy and legal requirements.

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• Conflict Management and Physical Intervention: Conflict management techniques, including de-escalation strategies, effective communication, and when necessary, the use of physical intervention techniques as a last resort.

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• Emergency Response Procedures: Emergency response protocols, including evacuation procedures, first aid and medical assistance, and communication with emergency services.

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• Drug Awareness: Recognising the signs of drug use, understanding the effects of different substances, and the appropriate steps to take if drug-related incidents occur.

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• Incident Reporting and Documentation: The importance of accurate and timely incident reporting, including documenting incidents, gathering evidence, and communicating with relevant authorities or management.

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Practical exercises, simulations, and scenario-based training will be conducted during this training to reinforce the knowledge and skills acquired by the trainees. ​